Policy hero ·
Refund Policy
This Refund Policy explains how reimbursements, credits, and partial settlements operate for paid engagements facilitated by Stunningkneesear. Consumer guarantees available under New Zealand law continue to apply where they cannot be contracted away; nothing here diminishes non-excludable rights.
Applicability
These rules attach to invoices issued directly by Stunningkneesear for hydration-coaching packages, downloadable curricula, or facilitated challenges. Marketplace purchases governed solely by third-party checkout flows defer to those operators unless expressly novated.
Eligible refund pathways
| Scenario | Outcome | Evidence expectations |
|---|---|---|
| Duplicate billing attributable to platform glitch | Automatic reversal after reconciliation. | Bank descriptors paired with invoice PDF. |
| No-show attributable to facilitator without timely reschedule offer | Refund or replacement session credit. | Calendar transcripts plus correspondence logs. |
| Goods materially divergent from written descriptions prior to download | Full refund prior to access tokens activating. | Specification excerpts highlighting deviation. |
Typically excluded scenarios
- Change of mind after fifty percent or more of prepaid coaching hours are consumed absent facilitator fault.
- Dissatisfaction grounded on outcomes we never warranted—hydration coaching discusses routines, not biological markers.
- Fees imposed by your bank for currency conversion.
Fair balance
Even where refunds remain discretionary, we document rationale internally so patterns inform clearer scopes later.
Digital goods
Upon activating secure download links you acknowledge immediate availability akin to on-premises workshops. Cooling-off style refunds may still appear within fourteen days where personalised coaching minutes have not begun.
Coaching hour consumption
Hours decrement when meetings commence, including late arrivals once grace periods expire. Unused bundles nearing expiry receive proactive reminders inviting scheduling before forfeiture unless extensions are purchased.
Credits
International relocation or temporary pause requests may convert refunds into twelve-month credits redeemable against future cohort pricing tiers documented at issuance.
Request workflow
- Email support referencing invoice numbers and concise narratives.
- Finance acknowledges completeness within two business days.
- Decision-makers collaborate with delivery leads before responding.
Processing timing
Approved refunds settle via original rails within five banking days barring fraud holds. Cross-border wires may extend timelines proportionally; we communicate identifiers necessary for tracking.
Chargebacks
Parallel dispute filings slow cooperative resolutions. Contact finance prior to raising schemes unless imminent deadlines mandate simultaneous filings.
Enterprise bundles
Master services agreements may supersede default percentages through annex tables referencing this baseline policy for continuity.
Contact finance
Direct monetary correspondence to online@stunningkneesear.world with “Refund request” headers reaches the ledger team fastest.
Legal counterpart terms
Site usage obligations complement refund mechanics.